This record enables you to state publicly that Zendesk is Think of DNS as a publicly accessible record for the This is accomplished by adding Domain Name System To send email as if it originated from your domain. Protocol that allows you to declare which IP addresses are allowed Sender Policy Framework (SPF) is a domain level email authorization You can find the value next to the Domain Click See details to see the domain verification value.You should see a verification check for your Make sure you have finished setting up your SPF record.Ĭhannels in the sidebar, then select Talk and email > Email.Your customers a white label experience, hiding all Zendesk If you don’t add the domain verification record, Support sendsĮmails from a Zendesk-provided email address. Record is unique for each Support account and domain To your DNS server that Support will check. This is done by adding a TXT record (a domain verification record) Must verify that you own the domain that you want Support to use. In order for Zendesk Support to send emails on your behalf, you Support, which is why we strongly recommend doing it Note: The task described in this section is not currently required, but willīe required in the future as part of planned improvements to Zendesk However, if you complete the tasks described in this article, the The following warning will also appear in the agent interface next to If you don't complete the tasks described in this article, your Them from your domain, completely preserving your branding. Zendesk stops sending messages from, and sends You allow Zendesk to send email on behalf of your email domain, What happens if you've set up a support address withįorwarding) the message identifies the sender as When Zendesk sends an email message using your email address (which is Is: Only if you really don't want your customers to see So, do you have to allow Zendesk to send email on behalf of your emailĭomain? The short answer is: No. Support address in Zendesk before proceeding. Note: To use this configuration, you must add your email address as a
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